At bk365, the privacy of every user matters. This Privacy Policy explains in clear terms what personal data bk365 collects from players across Pakistan, how that data is used, who it may be shared with, and what rights you hold over your own information. Please read this document carefully before using the bk365 platform.
Our Privacy Commitments
These six commitments summarise the bk365 approach to data privacy. The full legal policy text follows below.
bk365 does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your details are used solely to operate and improve the bk365 platform and to meet our legal obligations.
All data transmitted between your device and the bk365 platform is protected by industry-standard 256-bit SSL encryption. This applies to your login session, payment transactions, and any personal details submitted through the bk365 interface.
As a bk365 user, you have the right to access, correct, restrict, and in applicable circumstances request the deletion of your personal data. These rights can be exercised by contacting the bk365 support team at any time.
bk365 collects only the personal data that is genuinely necessary to provide our services, verify your identity, process payments in PKR, and comply with applicable regulations. We do not collect excessive or irrelevant information about our users.
bk365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure for regulatory compliance purposes.
You may opt out of bk365 marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing does not affect service-related communications regarding your bk365 account.
About This Policy: This Privacy Policy applies to all personal data collected by bk365 through the bk365.biz website, mobile-optimised platform, customer support channels, and any other bk365-operated service. By registering a bk365 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy in full.
1.1 bk365 ("we", "us", "our", "the Platform") is committed to protecting the personal data of every individual who visits or registers on the bk365 platform. We understand that players in Pakistan and elsewhere place a significant degree of trust in us when they share their personal information, and we take that responsibility seriously.
1.2 This Privacy Policy has been prepared to clearly explain our data practices in plain, understandable language alongside proper legal-standard disclosures. It covers what data we collect, why we collect it, how long we keep it, who we share it with, and what you can do if you have concerns about how your information is being handled.
1.3 This Policy should be read in conjunction with the bk365 Terms & Conditions and the bk365 Responsible Gaming policy, both of which are incorporated herein by reference. Together, these documents govern your relationship with the bk365 platform.
1.4 If you do not agree with any part of this Privacy Policy, you must discontinue your use of the bk365 platform immediately. Continued use of bk365 constitutes your ongoing acceptance of this Policy and any updates made to it.
2.1 bk365 collects personal data across several categories depending on how you interact with our platform. The table below summarises the main data types we collect, the context in which they are gathered, and why they are needed:
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC/passport number, photo ID scan | Account registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Account registration, support queries |
| Financial Data | JazzCash/EasyPaisa account reference, HBL/UBL bank account details, USDT wallet address, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system, session tokens | Automatic collection on platform access |
| Usage Data | Pages visited, betting markets accessed, games played, session duration, click patterns | Automatic collection via cookies & analytics |
| Communications Data | Support chat logs, email correspondence, dispute records | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion records, cooling-off periods, problem gambling referrals | Responsible gaming tool usage |
2.2 bk365 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily disclose such information in the course of a responsible gaming or support interaction, in which case it is handled with additional care and used solely for the purpose for which it was provided.
2.3 Where you provide personal data on behalf of another individual — for example, listing a beneficiary for account purposes — you confirm that you have obtained that individual's consent to share their information with bk365.
3.1 bk365 uses the personal data we collect for the following specific purposes:
3.2 bk365 does not use your personal data to make fully automated decisions that produce significant legal effects on you without the opportunity for human review. Automated systems used for fraud detection or responsible gaming monitoring are subject to human oversight and may be challenged by contacting our support team.
4.1 bk365 processes personal data on the following legal bases:
5.1 bk365 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access bk365.biz. We use the following categories of cookies:
5.2 You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bk365 platform, including your ability to remain logged in or access certain features.
5.3 bk365 does not use third-party advertising networks or social media tracking pixels that transmit your personal data to external advertising platforms.
6.1 bk365 does not sell, rent, or trade your personal data to any third party. We may however share your data with carefully selected third parties in the following limited circumstances:
6.2 All third-party service providers engaged by bk365 are required to implement appropriate technical and organisational security measures to protect your personal data and are contractually prohibited from using your data for any purpose other than providing the specific service for which they have been engaged.
7.1 bk365 operates an internationally distributed technology infrastructure. This means that your personal data may be transferred to and processed in countries outside Pakistan where our servers, service providers, or operational teams are located.
7.2 Where personal data is transferred internationally, bk365 implements appropriate safeguards to ensure that your data receives a level of protection equivalent to that required under applicable data protection standards. These safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing adequate data protection.
7.3 By using the bk365 platform, you consent to the transfer of your personal data to other countries in accordance with the safeguards described above.
8.1 bk365 retains your personal data for as long as your account remains active and for a minimum period following account closure as required by applicable law and regulation. The following standard retention periods apply:
8.2 Upon expiry of the applicable retention period, bk365 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Where data cannot be immediately deleted due to technical constraints, it will be securely isolated and protected from further processing until deletion is possible.
9.1 As a bk365 user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the bk365 support team at [email protected] with your registered account details:
9.2 bk365 will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty days, in which case bk365 will notify you of the extension and the reason for it.
9.3 Please note that certain rights may be subject to limitations where bk365 is required to retain your data to comply with legal or regulatory obligations, to prevent fraud, or to defend legal claims. bk365 will clearly explain any such limitations when responding to your request.
10.1 The bk365 platform is strictly intended for adults aged 21 years and above. bk365 does not knowingly collect personal data from any individual under the age of 21. If bk365 becomes aware that personal data has been collected from a person under this age, that data will be deleted immediately and the associated account will be permanently closed.
10.2 If you are a parent or guardian and believe that a minor in your care has registered a bk365 account or provided personal data to bk365, please contact our support team immediately at [email protected] so that we can take prompt action.
10.3 bk365 employs age verification procedures during the registration process and may request documentary proof of age at any point. We strongly encourage the use of parental control software to prevent minors from accessing online gambling platforms.
11.1 bk365 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include:
11.2 Whilst bk365 takes every reasonable precaution to protect your data, no internet-based system can be guaranteed to be completely secure. You are responsible for keeping your bk365 login credentials confidential and for notifying bk365 immediately if you suspect any unauthorised access to your account.
Security Tip: Always use a strong, unique password for your bk365 account. Avoid reusing passwords across multiple platforms. Enable two-factor authentication (2FA) in your bk365 account settings for an additional layer of protection. Never share your login credentials with anyone, including bk365 support staff who will never ask for your password.
12.1 The bk365 platform may contain references or links to third-party services such as payment gateway interfaces. bk365 is not responsible for the privacy practices of any third-party service and this Privacy Policy does not apply to third-party websites, applications, or services accessed via links from the bk365 platform.
12.2 We encourage you to review the privacy policy of any third-party service you access in connection with your bk365 account, particularly payment processors handling your PKR transactions.
13.1 bk365 reserves the right to update, amend, or replace this Privacy Policy at any time. Any material changes to this Policy will be communicated to registered users via email notification or an in-platform notice displayed on the bk365 platform. The updated Policy will also be published on this page with a revised "Last Updated" date.
13.2 Your continued use of the bk365 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes made to this Policy, you must stop using bk365 and may request account closure by contacting our support team.
13.3 We recommend that you review this Privacy Policy periodically to stay informed about how bk365 protects your personal information.
14.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or how bk365 handles your personal data, please contact our Data Protection team directly. We are committed to resolving all privacy-related queries promptly and transparently.
Data Protection Contact: [email protected] | Support Hours: 24 hours a day, 7 days a week | Response Time: Within 2 business days for privacy queries; within 30 days for formal data rights requests. Please include your registered bk365 username and a clear description of your query or request in all correspondence.
14.2 If you are not satisfied with bk365's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. bk365 will cooperate fully with any such authority in the investigation of a complaint.
Have questions about how your data is handled, or want to review the bk365 Terms & Conditions? Our support team is available around the clock to assist you.
Terms & Conditions Responsible Gaming